Appointment Cancellation Policy

Draft document: this text is provisional and will be reviewed and finalised by a Cyprus-qualified lawyer / GDPR professional before launch. Highlighted items in [brackets] are still to be confirmed.

1. Cancellation by the patient

Patients can cancel their appointments according to the functionality available on the platform (for example from the “My appointments” page).

2. What happens after cancellation

Cancelled appointments are marked as cancelled.
Cancelled appointments do not remain active.
When technically applicable, the released time slot becomes available for booking again.

3. Cancellation or change by the doctor

Doctors may cancel or reschedule appointments according to the platform functionality.

4. Deadlines, no-shows and financial consequences

The exact cancellation deadline, no-show rules and any financial consequences will be configured after the business policy is finalised.

MeDate does not apply financial penalties or provide refunds unless such policies are actually implemented and described here.

Topic	Policy
Cancellation deadline	[CANCELLATION DEADLINE]
No-show	[NO-SHOW POLICY]
Refunds	[REFUND POLICY, IF APPLICABLE]

5. Doctor-specific rules

Some healthcare professionals may apply their own rules for cancellations or changes, which should be communicated to patients.

6. Contact

For questions about this policy: [CONTACT EMAIL]